[et_pb_section fb_built=”1″ _builder_version=”4.27.6″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_row _builder_version=”4.27.6″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.6″ text_font=”Montserrat||||||||” header_font=”Montserrat|600||on|||||” header_letter_spacing=”2px” header_3_font=”Montserrat|||on|||||” header_3_letter_spacing=”2px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” header_3_font=”Montserrat|||on|||||” header_3_letter_spacing=”1px” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_toggle title=”Do you offer free shipping?” open_toggle_text_color=”#333333″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_text_color=”#333333″ closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#333333″ toggle_icon=”C||divi||400″ open_icon_color=”#333333″ open_toggle_icon=”B||divi||400″ _builder_version=”4.27.6″ _module_preset=”default” title_text_color=”#333333″ title_font=”Montserrat|||||on|||” title_letter_spacing=”1px” closed_title_font=”Montserrat|||||on|||” closed_title_letter_spacing=”1px” body_font=”Montserrat||||||||” body_text_align=”justify” border_radii=”on|22px|22px|22px|22px” global_colors_info=”{}”]<\/p>\n
Yes. We offer free worldwide delivery on all orders<\/b>, regardless of the destination.<\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”Where are the watches shipped from and which carriers do you use?” open_toggle_text_color=”#333333″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_text_color=”#333333″ closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#333333″ toggle_icon=”C||divi||400″ open_icon_color=”#333333″ open_toggle_icon=”B||divi||400″ _builder_version=”4.27.6″ _module_preset=”default” title_text_color=”#333333″ title_font=”Montserrat|||||on|||” title_letter_spacing=”1px” closed_title_font=”Montserrat|||||on|||” closed_title_letter_spacing=”1px” body_font=”Montserrat||||||||” body_text_align=”justify” border_radii=”on|22px|22px|22px|22px” global_colors_info=”{}”]<\/p>\n
All David Van Heim orders are carefully prepared and dispatched from our logistics centers in Switzerland<\/b>. We ship worldwide using trusted carriers such as DHL, FedEx, or Swiss Post<\/b>. Once your order is shipped, you will receive a confirmation email with a real-time tracking number.<\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”What are the estimated delivery times?” open_toggle_text_color=”#333333″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_text_color=”#333333″ closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#333333″ toggle_icon=”C||divi||400″ open_icon_color=”#333333″ open_toggle_icon=”B||divi||400″ _builder_version=”4.27.6″ _module_preset=”default” title_text_color=”#333333″ title_font=”Montserrat|||||on|||” title_letter_spacing=”1px” closed_title_font=”Montserrat|||||on|||” closed_title_letter_spacing=”1px” body_font=”Montserrat||||||||” body_text_align=”justify” border_radii=”on|22px|22px|22px|22px” global_colors_info=”{}”]<\/p>\n
Delivery times vary by destination:<\/p>\n
Europe:<\/b> 2\u20135 business days.<\/p>\n<\/li>\n North America:<\/b> 3\u20137 business days.<\/p>\n<\/li>\n Asia & Rest of the World:<\/b> 4\u201310 business days. Note: These are estimated windows and may vary due to local customs procedures.<\/i><\/p>\n<\/li>\n<\/ul>\n [\/et_pb_toggle][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” header_3_font=”Montserrat|||on|||||” header_3_letter_spacing=”1px” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_toggle title=”Do I have to pay duties and taxes upon delivery?” open_toggle_text_color=”#333333″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_text_color=”#333333″ closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#333333″ toggle_icon=”C||divi||400″ open_icon_color=”#333333″ open_toggle_icon=”B||divi||400″ _builder_version=”4.27.6″ _module_preset=”default” title_text_color=”#333333″ title_font=”Montserrat|||||on|||” title_letter_spacing=”1px” closed_title_font=”Montserrat|||||on|||” closed_title_letter_spacing=”1px” body_font=”Montserrat||||||||” body_text_align=”justify” border_radii=”on|22px|22px|22px|22px” global_colors_info=”{}”]<\/p>\n All orders are shipped on a DDU (Delivery Duty Unpaid) basis.<\/b> This means that import duties, local taxes, and customs fees are not included in the purchase price. These charges, where applicable, are the sole responsibility of the customer and must be paid directly to the carrier upon delivery. Important: For U.S. customers, customs officials may request your SSN or Tax ID to release the shipment. This is a legal requirement that we cannot override.<\/i><\/p>\n [\/et_pb_toggle][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” header_3_font=”Montserrat|||on|||||” header_3_letter_spacing=”1px” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_toggle title=”Can I make changes to an existing order?” open_toggle_text_color=”#333333″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_text_color=”#333333″ closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#333333″ toggle_icon=”C||divi||400″ open_icon_color=”#333333″ open_toggle_icon=”B||divi||400″ _builder_version=”4.27.6″ _module_preset=”default” title_text_color=”#333333″ title_font=”Montserrat|||||on|||” title_letter_spacing=”1px” closed_title_font=”Montserrat|||||on|||” closed_title_letter_spacing=”1px” body_font=”Montserrat||||||||” body_text_align=”justify” border_radii=”on|22px|22px|22px|22px” global_colors_info=”{}”]<\/p>\n As long as your order has not been dispatched, you can update your delivery address via your confirmation email or by contacting our support. Once the order is dispatched, no changes can be made.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”What is your return policy?” open_toggle_text_color=”#333333″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_text_color=”#333333″ closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#333333″ toggle_icon=”C||divi||400″ open_icon_color=”#333333″ open_toggle_icon=”B||divi||400″ _builder_version=”4.27.6″ _module_preset=”default” title_text_color=”#333333″ title_font=”Montserrat|||||on|||” title_letter_spacing=”1px” closed_title_font=”Montserrat|||||on|||” closed_title_letter_spacing=”1px” body_font=”Montserrat||||||||” body_text_align=”justify” border_radii=”on|22px|22px|22px|22px” global_colors_info=”{}”]<\/p>\n All sales made on our website are final.<\/b> We do not accept returns, refunds, or exchanges unless otherwise required by law. We invite you to carefully review the specifications of your watch before placing your order.<\/p>\n [\/et_pb_toggle][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” header_3_font=”Montserrat|||on|||||” header_3_letter_spacing=”1px” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_toggle title=”What is the warranty period?” open_toggle_text_color=”#333333″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_text_color=”#333333″ closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#333333″ toggle_icon=”C||divi||400″ open_icon_color=”#333333″ open_toggle_icon=”B||divi||400″ _builder_version=”4.27.6″ _module_preset=”default” title_text_color=”#333333″ title_font=”Montserrat|||||on|||” title_letter_spacing=”1px” closed_title_font=”Montserrat|||||on|||” closed_title_letter_spacing=”1px” body_font=”Montserrat||||||||” body_text_align=”justify” border_radii=”on|22px|22px|22px|22px” global_colors_info=”{}”]<\/p>\n Each David Van Heim watch comes with a 2-year international warranty<\/b> valid from the date of receipt.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”What is covered by the warranty?” open_toggle_text_color=”#333333″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_text_color=”#333333″ closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#333333″ toggle_icon=”C||divi||400″ open_icon_color=”#333333″ open_toggle_icon=”B||divi||400″ _builder_version=”4.27.6″ _module_preset=”default” title_text_color=”#333333″ title_font=”Montserrat|||||on|||” title_letter_spacing=”1px” closed_title_font=”Montserrat|||||on|||” closed_title_letter_spacing=”1px” body_font=”Montserrat||||||||” body_text_align=”justify” border_radii=”on|22px|22px|22px|22px” global_colors_info=”{}”]<\/p>\n The warranty covers any manufacturing defects or mechanical faults related to the movement. It does not cover normal wear and tear, scratches on the case or crystal, or damage caused by accidents or mishandling. For any service request, please contact us via our Service page.<\/p>\n [\/et_pb_toggle][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” header_3_font=”Montserrat|||on|||||” header_3_letter_spacing=”1px” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_toggle title=”How can I be sure my watch is a genuine David Van Heim?” open_toggle_text_color=”#333333″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_text_color=”#333333″ closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#333333″ toggle_icon=”C||divi||400″ open_icon_color=”#333333″ open_toggle_icon=”B||divi||400″ _builder_version=”4.27.6″ _module_preset=”default” title_text_color=”#333333″ title_font=”Montserrat|||||on|||” title_letter_spacing=”1px” closed_title_font=”Montserrat|||||on|||” closed_title_letter_spacing=”1px” body_font=”Montserrat||||||||” body_text_align=”justify” border_radii=”on|22px|22px|22px|22px” global_colors_info=”{}”]<\/p>\n The only way to guarantee the authenticity of your timepiece is to purchase it directly from our official website or through our authorized retailers. Each watch is delivered with a certificate of authenticity and traceability.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”How can I contact you?” open_toggle_text_color=”#333333″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_text_color=”#333333″ closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#333333″ toggle_icon=”C||divi||400″ open_icon_color=”#333333″ open_toggle_icon=”B||divi||400″ _builder_version=”4.27.6″ _module_preset=”default” title_text_color=”#333333″ title_font=”Montserrat|||||on|||” title_letter_spacing=”1px” closed_title_font=”Montserrat|||||on|||” closed_title_letter_spacing=”1px” body_font=”Montserrat||||||||” body_text_align=”justify” border_radii=”on|22px|22px|22px|22px” global_colors_info=”{}”]<\/p>\n For any further questions, our team is at your disposal via the contact form on our website or directly via the email address listed in the footer.<\/p>\n [\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" FAQShipping & DeliveryYes. We offer free worldwide delivery on all orders, regardless of the destination.All David Van Heim orders are carefully prepared and dispatched from our logistics centers in Switzerland. We ship worldwide using trusted carriers such as DHL, FedEx, or Swiss Post. Once your order is shipped, you will receive a confirmation email with […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"googlesitekit_rrm_CAowvtvfCw:productID":"","_et_pb_use_builder":"on","_et_pb_old_content":"\n This is a sample page.<\/b><\/p>\n\n\n\n Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n\n\n\n To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n\n\n\n Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n\n\n\n Additional non-returnable items:<\/p>\n\n\n\n To complete your return, we require a receipt or proof of purchase.<\/p>\n\n\n\n Please do not send your purchase back to the manufacturer.<\/p>\n\n\n\n There are certain situations where only partial refunds are granted:<\/p>\n\n\n\n Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n\n\n\n If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n\n\n\n If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n\n\n\n Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n\n\n\n Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n\n\n\n If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n\n\n\n Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n\n\n\n We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\n\n\n\n If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n\n\n\n If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n\n\n\n To return your product, you should mail your product to: {physical address}.<\/p>\n\n\n\n You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n\n\n\n Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n\n\n\n If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n\n\n\n Contact us at {email} for questions related to refunds and returns.<\/p>\n","_et_gb_content_width":"","footnotes":""},"class_list":["post-998","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/david-van-heim.com\/ar\/wp-json\/wp\/v2\/pages\/998","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/david-van-heim.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/david-van-heim.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/david-van-heim.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/david-van-heim.com\/ar\/wp-json\/wp\/v2\/comments?post=998"}],"version-history":[{"count":4,"href":"https:\/\/david-van-heim.com\/ar\/wp-json\/wp\/v2\/pages\/998\/revisions"}],"predecessor-version":[{"id":1264,"href":"https:\/\/david-van-heim.com\/ar\/wp-json\/wp\/v2\/pages\/998\/revisions\/1264"}],"wp:attachment":[{"href":"https:\/\/david-van-heim.com\/ar\/wp-json\/wp\/v2\/media?parent=998"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Duties & Taxes<\/h3>\n
Returns & Modifications<\/h3>\n
Warranty & Repairs<\/h3>\n
Authenticity & Contact<\/h3>\n
Overview<\/h2>\n\n\n\n
\n
\n
Refunds<\/h2>\n\n\n\n
Late or missing refunds<\/h3>\n\n\n\n
Sale items<\/h3>\n\n\n\n
Exchanges<\/h2>\n\n\n\n
Gifts<\/h2>\n\n\n\n
Shipping returns<\/h2>\n\n\n\n
Need help?<\/h2>\n\n\n\n