[et_pb_section fb_built=”1″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.6″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” hover_enabled=”0″ global_colors_info=”{}” header_font=”Montserrat|600||on|||||” header_letter_spacing=”2px” sticky_enabled=”0″ header_3_font=”Montserrat|||on|||||” header_3_letter_spacing=”2px” text_font=”Montserrat||||||||”]<\/p>\n
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We strive to deliver your timepiece with the highest level of care and efficiency.<\/p>\n
Free Shipping:<\/b> We are pleased to offer free shipping on all orders.<\/p>\n<\/li>\n Origin:<\/b> All orders are handled and shipped directly from our logistics centers in Switzerland<\/b>.<\/p>\n<\/li>\n Carriers:<\/b> We ship worldwide via DHL, FedEx, or Swiss Post<\/b>. Once your order is dispatched, you will receive a confirmation email with your tracking number.<\/p>\n<\/li>\n Duties and Taxes:<\/b> All international and domestic orders are shipped DDU (Delivered Duty Unpaid)<\/b>. Import duties, taxes, and customs fees are not included in the purchase price and must be paid by the customer to the carrier upon delivery.<\/p>\n<\/li>\n<\/ul>\n <\/p>\n In accordance with our commitment to exclusivity and craftsmanship:<\/p>\n Final Sale:<\/b> All sales made by David Van Heim are final. We do not accept returns, refunds, or exchanges, except as expressly provided by applicable law.<\/p>\n<\/li>\n Eligibility:<\/b> If a return is legally required or exceptionally authorized, the item must be unused, in its original condition, and in its original packaging.<\/p>\n<\/li>\n<\/ul>\n <\/p>\n Your David Van Heim timepiece is a precision instrument. To ensure its longevity, we offer a two-year warranty<\/b> on parts and labor.<\/p>\n Coverage:<\/b> This warranty includes shipping costs and insurance for the transit to our service center.<\/p>\n<\/li>\n Exclusions:<\/b> Please note that the warranty does not<\/b> cover:<\/p>\n Leather straps or batteries.<\/p>\n<\/li>\n Items modified or altered by a third party.<\/p>\n<\/li>\n Damage resulting from inappropriate use (shocks, exposure to chemicals, water damage beyond specifications, etc.).<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n All service requests, whether covered by warranty or not, must be approved by our team prior to shipping.<\/p>\n Procedure:<\/b> For any technical assistance or to start a claim, please contact us at info@david-van-heim.com<\/b>.<\/p>\n<\/li>\n Shipping Returns:<\/b> Once authorized, you will receive instructions on how to send your watch to our center. We recommend using a trackable shipping service for all returns.<\/p>\n<\/li>\n<\/ul>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Shipping & Returns 1. Shipping Policy We strive to deliver your timepiece with the highest level of care and efficiency. Free Shipping: We are pleased to offer free shipping on all orders. Origin: All orders are handled and shipped directly from our logistics centers in Switzerland. Carriers: We ship worldwide via DHL, FedEx, or […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"googlesitekit_rrm_CAowvtvfCw:productID":"","_et_pb_use_builder":"on","_et_pb_old_content":"\n This is a sample page.<\/b><\/p>\n\n\n\n Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n\n\n\n To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n\n\n\n Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n\n\n\n Additional non-returnable items:<\/p>\n\n\n\n To complete your return, we require a receipt or proof of purchase.<\/p>\n\n\n\n Please do not send your purchase back to the manufacturer.<\/p>\n\n\n\n There are certain situations where only partial refunds are granted:<\/p>\n\n\n\n Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n\n\n\n If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n\n\n\n If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n\n\n\n Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n\n\n\n Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n\n\n\n If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n\n\n\n Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n\n\n\n We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\n\n\n\n If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n\n\n\n If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n\n\n\n To return your product, you should mail your product to: {physical address}.<\/p>\n\n\n\n You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n\n\n\n Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n\n\n\n If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n\n\n\n Contact us at {email} for questions related to refunds and returns.<\/p>\n","_et_gb_content_width":"","footnotes":""},"class_list":["post-16","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/david-van-heim.com\/it\/wp-json\/wp\/v2\/pages\/16","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/david-van-heim.com\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/david-van-heim.com\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/david-van-heim.com\/it\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/david-van-heim.com\/it\/wp-json\/wp\/v2\/comments?post=16"}],"version-history":[{"count":3,"href":"https:\/\/david-van-heim.com\/it\/wp-json\/wp\/v2\/pages\/16\/revisions"}],"predecessor-version":[{"id":900,"href":"https:\/\/david-van-heim.com\/it\/wp-json\/wp\/v2\/pages\/16\/revisions\/900"}],"wp:attachment":[{"href":"https:\/\/david-van-heim.com\/it\/wp-json\/wp\/v2\/media?parent=16"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}2. Returns and Exchanges<\/h3>\n
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3. Two-Year Limited Warranty<\/h3>\n
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4. Warranty & After-Sales Service<\/h3>\n
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Overview<\/h2>\n\n\n\n
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Refunds<\/h2>\n\n\n\n
Late or missing refunds<\/h3>\n\n\n\n
Sale items<\/h3>\n\n\n\n
Exchanges<\/h2>\n\n\n\n
Gifts<\/h2>\n\n\n\n
Shipping returns<\/h2>\n\n\n\n
Need help?<\/h2>\n\n\n\n